Refund policy

Effective for orders placed on or after September 12, 2026. Earlier orders remain subject to the terms agreed when ordered and applicable consumer law.

Request a return within 30 days

You may request a return within 30 calendar days after receiving your order. Email thb2834853045@gmail.com with your order number, the item and your reason for returning it, or use our contact form. The 30-day period is the time to submit your request, not a requirement for the parcel to have reached us.

If you change your mind

For a change-of-mind return, the light must be unused, uninstalled and complete with its original parts and accessories, in its original packaging where reasonably possible. Please pack it securely to prevent transit damage. These conditions do not restrict claims for damaged, defective or incorrectly supplied goods, or mandatory cancellation rights.

You pay the actual return shipping cost for a change-of-mind return. Free outbound shipping does not include free return shipping. Return cost depends on the parcel's size, weight and the confirmed return destination. Contact us before sending anything so we can provide the return instructions and address and you can obtain a carrier quote. We do not charge a separate restocking fee.

Damaged, defective or wrong items

If your light arrives damaged, is defective or is not what you ordered, contact us as soon as you discover the issue. Include photographs of the item and packaging if available. Do not install or use a product you believe is unsafe.

For an issue that is our responsibility, we cover reasonable, necessary return or replacement shipping costs. We will arrange an appropriate remedy, such as replacement parts, replacement of the item or a refund, according to the circumstances and your applicable legal rights. Contact us before booking return freight so we can agree the method and costs. The 30-day change-of-mind window does not end any longer legal rights for faulty goods.

Return instructions and address

After reviewing your request, we will provide return instructions and the appropriate return address. Our business contact address and dispatch location are not automatically return addresses. Do not send an item back without confirming the destination. Keep the shipping receipt and tracking number.

Refunds

We will notify you of the outcome after receiving and inspecting a return. For an approved refund, we initiate payment back to the original payment method within 5 business days after inspection. Your bank or payment provider may take additional time to post the credit. Where applicable law requires an earlier refund, that deadline takes priority.

Any import charges you paid directly to customs or a carrier were not collected by us and cannot be refunded by us directly. Contact the authority or carrier about any available reclaim process. This does not exclude any reimbursement we are required to provide by law.

Cancellations and exchanges

Contact us promptly if you wish to cancel or change an order. If it has already been dispatched, we will explain the available return options. For an exchange, contact us to check availability and agree any price difference before sending the original item.

Your statutory rights

This policy is additional to, and does not exclude or reduce, mandatory consumer rights in your country. These may include cancellation rights, rights for goods that are faulty or not as described, and rights to a repair, replacement or refund. Where such rights conflict with this policy, the applicable law takes priority.

Arden & Beam is operated by cong heng. Customer service: thb2834853045@gmail.com. Business contact address: 2nd Floor, Building 9, Qianhai Digital Trade Industrial Park, Hanshan District, Handan, Hebei, China.